Customer treatment
Treat customers fairly, communicate clearly and avoid pressure or misleading statements.
ClaimSave UK Partner Standards
Standards expected from organisations receiving ClaimSave UK customer enquiries.
Data handling
Use customer information only for the agreed purpose and maintain appropriate security and privacy controls.
Contact service levels
Contact allocated customers within the agreed service level and record meaningful outcomes.
Complaints
Maintain and display an appropriate complaints route for the service provided.
Marketing
Use only approved representations and do not guarantee outcomes, compensation or savings.
Reporting
Provide agreed lead status, outcome and commercial reporting back to ClaimSave UK.